Introduction
FM360 (“we”), are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website fm360.uk (“the Website”). It also informs you of your rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect and process the following personal information:
- Personal Identification Information: Name, email address, phone number, postal address, etc., provided when you fill out forms or communicate with us.
- Technical Data: IP address, browser type, version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you use our website, such as pages viewed, time spent on pages, and clicks.
Marketing and Communications Data: Your preferences for receiving marketing communications from us.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide, maintain, and improve the Website.
- To respond to inquiries, requests, and provide customer support.
- To process and manage orders, payments, and deliveries.
- To send promotional offers and updates (if you have opted to receive these).
- To monitor and analyse usage and trends to improve user experience.
- To comply with legal obligations.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have provided explicit consent (e.g., subscribing to a newsletter).
- Contractual Necessity: Where processing is necessary for the performance of a contract.
- Legitimate Interests: Where processing is in our legitimate interests (e.g., improving website experience) and your interests or fundamental rights do not override those interests.
- Compliance with Legal Obligations: Where processing is required to comply with a legal obligation.
4. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share your information with:
- Service Providers: Third parties who perform services on our behalf (e.g., payment processors, hosting providers).
- Legal Authorities: Where required to comply with legal obligations or to protect our rights and property.
5. International Data Transfers
Your data may be transferred to and processed in countries outside the UK. We ensure that such transfers are made in compliance with applicable data protection laws and that adequate safeguards are in place.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting obligations.
7. Your Rights
Under the UK GDPR, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request to restrict the processing of your data in certain situations.
- Right to Data Portability: Request that your personal data be transferred to you or another organisation.
- Right to Object: Object to the processing of your data for direct marketing purposes or in situations based on our legitimate interests.
- Right to Withdraw Consent: Where you have provided consent, you can withdraw it at any time.
To exercise these rights, please contact us at sales@fm360.uk
8. Security
We take reasonable steps to protect your personal data from loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your data.
9. Cookies
Our Website uses cookies to enhance your browsing experience. For detailed information on how we use cookies, please refer to our [Cookie Policy].
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:
FM360
63/66 Hatton Garden , Fifth Floor Suite 23, London EC1N 8LE
+44 73898 84543
sales@fm360.uk